To help us deal with your complaint more effectively, please let us know the date, time, location and a detailed description of the facts. If you prefer, you can also send your complaint by e-mail: ouvidoriapoa@fraport-brasil.com.

If your complaint concerns the services provided by airlines, such as flight delays, damaged or lost luggage, we recommend that you direct your complaint to the airline responsible for the flight.

If you have any questions about travel or airport infrastructure, please consult the Passenger Guide.

For more details on how Fraport Brasil protects your personal data, please visit our Privacy Notice.