We want to hear from you!
If you wish to contribute to improving the services provided by Porto Alegre Airport, register your suggestions, compliments or complaints. Click here and fill out the electronic form.
Important: for more effective handling of your complaint, inform us of the date, time, place and detailed description of the facts.
If you prefer, you can also send your registration by email: ouvidoriapoa@fraport-brasil.com.
If your complaint is about services provided by airlines, such as flight delays, damaged or lost luggage, etc., we recommend that you direct your registration to the airline responsible for the flight.
If you have questions about travel or the airport infrastructure, consult the information in our Passenger Guide.
Fraport Brasil operates in compliance with the General Data Protection Law (Law No. 13,709/18). To learn more please access our Privacy notice.
