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Terms of use and Privacy policy

General Standard Terms and Conditions - Airport Portal

Legal Regulations Concerning the Airport Portal


1. General Provisions

1.1 The website of Porto Alegre Airport at www.portoalegre-airport.com.br (Airport Portal) is operated by 

Fraport Porto Alegre

Av. Severo Dulius, 90.010 
São João, Porto Alegre – RS 
CEP 90.200-000


CNPJ: 27.059.460/0001-41

Phone: +55 (51) 3358-2000

E-mail: ouvidoriapoa@fraport-brasil.com

(hereinafter referred to as “Fraport”).

 1.2. These Terms & Conditions of Use apply to all interactions between Fraport and users of the Airport Portal unless special terms and conditions of use or business or contracts with other providers using the Airport Website make more specific provisions for other services (e.g. terminal parking, shops, airlines). The special terms and conditions applicable in each case can also be viewed on the Airport Portal or on linked pages of the providers.

1.3. Terms and conditions of business that deviate from, contradict, or supplement these Terms & Conditions of Use shall not become part of the contract unless Fraport explicitly agrees to them in writing.

1.4. Fraport reserves the right to adjust these Terms and Conditions of Use to account for future commercial, legal or technical developments.

1.5. If changes concern the object of the contract, Fraport may implement them only if they are reasonable for the user while taking Fraport’s interests into account. In particular, changes shall be deemed reasonable for the user if they remain within the bounds of what is usual practice on the Internet and do not discriminate against the user in violation of the principles of good faith.


2. Scope of Services

2.1. The Airport Portal constitutes a free offer by Fraport to let the user take advantage of information and selected services related to the airport.

2.2. If Fraport does not provide the services mentioned in 2.1, Fraport will not become the contractual partner of the user. Fraport is not responsible for the services of third parties hosted on the Portal (for example, shops, airlines). All complaints about your services should be directed to them.

2.3. Fraport plans to operate the Airport Portal in the long term. However, the user has no legal right to future use of the same. If Fraport decides to cease operating the Airport Portal, Fraport will notify users in advance of such intent through the Portal.

2.4. Fraport reserves the right to change, extend, or reduce the content, structure, and design of the Airport Portal within the scope of what is usual practice on the Internet.

2.5. Fraport is entitled to temporarily limit the usability of the Airport Portal, individual functions thereof, or access to it if there are legal or technical reasons for doing so. In particular, these technical reasons can be, but are not limited to, maintenance work, updating of underlying software, or measures to ensure the security or integrity of the Airport Portal.


3. Conduct on the Airport Portal

3.1. The Airport Portal and the underlying databases may only be used in the ways intended by Fraport. In particular, the information involved may only be accessed using an Internet browser.

3.2. It is prohibited,

a) to evade or disable functions (e.g. search windows) of the website or to otherwise interfere with Fraport’s website and in particular to take any action that could overload the infrastructure of Fraport’s website,

b) to block, overwrite, or modify content generated by Fraport, or

c) to use automated functions (e.g. algorithms or machines) to gain privileges or explorer vulnerabilities of any kind.

3.3. It is also prohibited,

a) to act fraudulently or deceitfully,

b) to distribute, initiate, or advertise spam, chain letters, or pyramid systems,

c) to collect or in any way obtain and store information of or about other users, and in particular e-mail addresses, without their permission, or

d) to send or make accessible viruses or other harmful software that could impair or damage Fraport’s websites or the computer systems of other users.


4. Consequences of Violations

4.1. If there is concrete evidence of violations of these Terms & Conditions of Use, laws or other legal provisions, or the rights of third parties, Fraport reserves the right to take legal actions against the violator.

5. Intellectual Property

5.1. The content (texts, images, graphics, etc.) and information on the website are the intellectual property of Fraport or the providers. It is prohibited to reproduce, disseminate, otherwise publicize, or process them without the consent of the party that owns the rights. It is only permissible to use this content after obtaining the written consent of Fraport or the provider concerned.


6. Limitation of Liability

6.1. Fraport accepts no liability for the attributes, safety, or legality of products advertised by the providers.

6.2. In cases of intent or gross negligence—irrespective of the legal grounds—Fraport shall be liable for damages.


7. Links

7.1. To the extent that the Airport Portal contains links to websites of third parties, Fraport accepts no responsibility for their content. If the user follows such a link, he/she leaves behind the information provided by Fraport. Responsibility for the content of websites that can be reached via an external link rests exclusively with their operators/providers. Only the latter are responsible for ensuring compliance with data privacy regulations when these websites are used.


8. Contractual Language and Applicable Law

8.1. The Portuguese-language version of this contract is legally binding.

8.2. All items of this term of use are governed by the laws in force in the Brazilian legal system. For all matters relating to the interpretation, compliance or any other questioning related to this term of use, the parties agree to submit to the forum of the Porto Alegre judicial district, with the exception of complaints submitted by users that fit the legal concept of consumers, who may submit such complaints to the forum of their domicile.